Due to the fact that our materials are provided in a downloadable format, we cannot offer refunds.However, we are here to help with any problem. Please make sure that you are purchasing the specific item you want before completing your purchase.
If you have a download problem or need help viewing the documents, we'll be happy to assist you and provide directions. Additionally, we'll always be happy to email a previously purchased file to you right away if you Email Us to request it. If you do email us for help, please make sure that you are not blocking incoming emails (many AOL users have all incoming emails blocked) or you will never get our emails and we will have no way to help you.
Please also keep in mind that if you lost a previously purchased file, you should not re-purchase the same item. Just Email Us to request it and we'll email it to you at any time, even years later.
Additionally, you may always return to your download page by using the link provided in your confirmation email. That process will require that you verify your credit card number for security, but you will not be charged again.
Almost all of our transactions are problem free. The people that experience problems are usually inexperienced with the Internet or perhaps ran into a technical glitch on the site (that can happen from time-to-time), or did not read our instructions completely. We'll work with you to get you running. Please let us know if you had a problem by emailing us at firstname.lastname@example.org .
We always go well beyond what people expect in customer service. We're here to help you with any problem Email Us . If you do email us for help, please make sure that you are not blocking incoming emails (many AOL users have all incoming emails blocked) or you will never get our emails and we will have no way to help you.
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Please understand that it is your responsibility to verify that you are able to view PDF files on your computer (if you purchase a PDF file). This requires you to have a working installation of the required free Adobe Acrobat Reader program or any other compatible PDF viewer program installed and working on your computer.. Please always download and view our sample files prior to your purchase to make sure you understand how to view the file type you are purchasing.
Again, we're here to help. Please do not hesitate to email us if you are stuck and cannot figure it out. If you have a problem, it's normally something very simple and we can help you. We welcome your emails. If you discover a problem on your credit card statement please Email Us and let us work to resolve the problem before you file a dispute. We will resolve all legitimate issues immediately. We reserve the right to file criminal charges against any illegitimate disputes and will treat them as theft.
We have detailed instructions on every product page within the site and on each page of the checkout process in the hope that you will read the instructions completely. Most failures are caused by simply not reading the instructions completely or just assuming that you can view a PDF file without installing the required viewer program.
If you purchase an RTF (Rich Text Format/word processor compatible) file, then you need to make sure that you have a word processor that is capable of opening and viewing a 100-1,000 KB RTF file. Most generic word processors can handle this without any problem. If you don't have a word processor that can, then you should have discovered that when you tried to download and view our sample RTF files. The "Wordpad" program that is installed with Microsoft Windows can view our RTF files without any problem.
If you experience a failure during download or cannot view the file, we ask that you:
Refer to our Help/Problems section for instructions on how to download the file(s) again and again without being charged. There is no need to place additional orders for the same title(s) that you have already purchased. We don't want you to have to pay for the same thing twice, so please don't do it.